Unmanned store
Unmanned store
Keep the store open around the clock — with no staff on the floor. The customer signs in with BankID at the door, scans and pays on their phone, and the sale is booked automatically. All in one platform, with our own hardware and operations monitored around the clock.
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What is an unmanned store?
An unmanned store is a store with no staff on site, where the customer lets themselves in, shops and pays with the help of technology. The customer verifies at the door, scans their items and pays on the phone — the purchase is registered digitally and a compliant receipt is created. The result is a store that can stay open around the clock without anyone standing at the till.
Sweden was early: the first unmanned store opened in 2015, and today there are hundreds across the country — from farm shops and campsite kiosks to grocery stores and entire chains. The driver is simple: staff cost is the heaviest item in retail, and most stores have hours when footfall doesn't carry a staffed shift. An unmanned store makes those hours profitable instead of closed.
The difference from a hybrid store is that the hybrid is staffed part of the day and unmanned the rest — a common way to extend opening hours without leaving everything unstaffed. JOBBS supports both models on the same platform.
How it works
From door to accounting — in five steps
- 1 Verify at the door The customer signs in with mobile BankID (or a door code) at the entrance. Every visit is tied to a verified person.
- 2 The door opens The controller unlocks the door automatically — on average 47 ms from tap to open (measured), faster than a blink. No app to download, just BankID and in.
- 3 Scan the items on the phone The customer scans the barcodes themselves while shopping. Assortment and prices come from your system.
- 4 Pay on the phone Payment happens right on the phone — card or Swish. Cashless and done before the customer leaves.
- 5 Receipt & accounting ready A compliant receipt is created and the sale is booked automatically. You don't have to lift a finger.
Everything included
One platform — not four systems to stitch together
Most vendors sell the checkout or the hardware. JOBBS brings access, payment, booking and the accounting into one place — what otherwise takes several contracts and integrations.
Security and shrinkage in an unmanned store
The most common question before going unmanned is theft. In practice an unmanned store with JOBBS is often safer than an open self-service area, for one simple reason: every visit is tied to a verified person. No one gets in anonymously.
- BankID on every customer — whoever opens the door is identified. That alone removes most impulse shrinkage.
- Camera surveillance as an add-on — built on Ubiquiti UniFi Protect with local AI: recorded, searchable and with real-time alerts, all processing on site. Follows the Camera Surveillance Act and GDPR.
- Door logic and anomaly handling — the system spots patterns and can alert on the unexpected.
- 24/7 monitoring — we see every device's status centrally and act before a fault reaches the customer.
Operations run on Swedish cloud infrastructure under GDPR. Read more about how we build for security and reliability.
What does an unmanned store cost?
The cost has two parts: a platform fee and the hardware. With JOBBS the platform starts at SEK 595/month and the controller that opens the door costs SEK 3,995 once. On top of that comes optional hardware — locks, fridges, screens — based on the store's size and assortment.
What makes the calculation interesting isn't the price but what it replaces: a staffed hour costs far more than an unmanned one, and most stores have hours when footfall doesn't carry a shift. An unmanned store makes those hours profitable. See all pricing or read the guide to starting an unmanned store.
Choosing a model
Unmanned, hybrid or staffed?
| Unmanned | Hybrid | Staffed | |
|---|---|---|---|
| Opening hours | Around the clock | Staffed + unstaffed | Limited |
| In-store staff cost | None | Partial | High |
| Entry | BankID / door code | Open + BankID after hours | Open |
| Payment | On the phone | Checkout + phone | Checkout |
| Best for | Low/even footfall, evenings & weekends | Stores extending their hours | High daytime footfall |
For your industry
An unmanned store — wherever you are
Go deeper
Read more about unmanned stores
FAQ
Unmanned store — questions and answers
How do I get into an unmanned store?
You sign in with mobile BankID at the door and it unlocks automatically. Some stores also offer a door code. You don't need an app.
What is the difference between an unmanned store and a hybrid store?
An unmanned store runs with no staff on site — the customer is let in, shops and pays on their own. A hybrid store is staffed part of the day and unmanned the rest, for example staffed during the day and open with BankID in the evenings and at weekends. The hybrid is a common way to extend opening hours while still being able to sell age-restricted goods during staffed hours.
What technology does an unmanned store need?
The basics are a controller that opens the door, an electric lock and an internet connection. The customer signs in with BankID (or a door code) and scans and pays on their own phone, so no fixed till or card terminal is needed. A camera is recommended as theft protection. With JOBBS, access, self-scanning, payment and accounting all hang together in one platform.
What if I don't have BankID?
The store can add a door code or other verification. JOBBS supports several ways to let customers in without lowering traceability.
Is an unmanned store monitored?
Yes. The store has camera monitoring and every visit is tied to a verified person via BankID, which makes shrinkage rare and traceable.
How do you pay in an unmanned store?
The customer scans the items with their phone and pays right there with card or Swish. A compliant receipt is created.
Can you pay with cash?
No, unmanned stores are cashless. Payment is digital on the phone, which also makes the accounting automatic.
Can you sell tobacco and beer in an unmanned store?
Tobacco and beer require age verification and can't be sold in a fully unmanned store. Many solve it with a hybrid setup during staffed hours.
What does it cost to start an unmanned store?
With JOBBS the platform starts at SEK 595/month and the controller costs SEK 3,995 once. On top of that comes optional hardware based on the store's size and needs.
How much does it cost to run an unmanned store?
The running cost is mainly the platform fee — with JOBBS from SEK 595/month — plus variable fees per BankID sign-in and card payment, along with ordinary running costs like electricity and internet. What disappears is the in-store staff cost during unmanned hours, which is the whole point of the model.
How do you protect an unmanned store against theft?
Through BankID verification on every customer, camera monitoring, door logic and anomaly handling. Tying every visit to an identity is the strongest deterrent.
See an unmanned store in action
Book a personal walkthrough — we'll show the whole flow, from BankID at the door to finished accounting, in 30 minutes.
Book a demo